RETURNS & REFUNDS

At Forged Society, we want you to be happy with your order. Please check our sizing information carefully before purchasing, as we encourage customers to make sure they have selected the correct size before placing an order.

EU RIGHT OF WITHDRAWAL

If you are located within the European Union, you have the right to cancel your online order within 14 days of receiving your order, without having to provide a reason.

To cancel your order, you must contact us within the 14-day period at support@forgedsociety.eu, clearly stating that you wish to return your order.

Once you have notified us, the item must be sent back within 14 days.

RETURN CONDITIONS

For hygiene and quality-control purposes, returned clothing must be:

• Unworn and unwashed
• Free from stains, marks, smells, makeup, perfume, or other signs of use
• Free from damage or alterations
• Returned with all original tags attached where applicable

You may try on clothing to determine its size, fit, and general characteristics, as you would in a physical store. However, if an item has been handled beyond what is necessary for this purpose and its value has consequently been reduced, Forged Society may deduct the corresponding amount from your refund where permitted by law.

Customers are responsible for return shipping costs when returning an item because they have changed their mind or selected the wrong size, provided this information was communicated before purchase.

We strongly recommend using a tracked shipping service and keeping your proof of postage until your return has been completed.

REFUNDS

Once your returned item has been received and inspected, we will process your refund in accordance with applicable EU consumer law.

We may wait to issue the refund until we have received the returned item or you have provided evidence that it has been shipped back, whichever occurs first.

Refunds will be issued to the original payment method used for the purchase.

For a valid withdrawal, we will refund the original standard delivery charge. Any additional amount paid for an upgraded or expedited delivery option will not be refunded.

FAULTY OR DAMAGED ITEMS

If your order arrives damaged, defective, or materially different from what you ordered, please contact us at support@forgedsociety.eu with your order number and photographs of the issue.

Faulty or non-conforming items are handled separately from standard returns and remain subject to your statutory consumer rights under applicable EU and national law.

SALE ITEMS

Sale and discounted items are subject to the same statutory consumer rights as full-price items.

PERSONALISED ITEMS

Where clothing has been genuinely personalised or made specifically to your specifications, the statutory right of withdrawal may not apply where an applicable legal exception exists.

IMPORTANT

Nothing in this policy limits any consumer rights that cannot legally be excluded under EU or applicable national law. Where mandatory consumer legislation provides you with greater rights than those stated here, the applicable legislation will take precedence.

FORGED SOCIETY
support@forgedsociety.eu